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Scheduling and Patient Service Lead
3 months ago
Department/Unit:
Medicine - Aids Program
Work Shift:
Day (United States of America)
Scheduling and Patient Services Lead - Albany
HiV Clinic
Monday - Friday
Primary Job Responsibilities:
- Work alongside the Practice Coordinator/Manager to facilitate coordination of both front (check in/out) and/or back office
- Answer incoming phone calls and direct appropriately to team members
- Interact with a diverse patient population
- Utilize the electronic medical record to maintain patient records via scanning or registration
- Schedule appointments, new or follow up visits (Check-In/Check-Out)
- Coordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed)
- Schedule Surgical Procedures (applicable to Surgery Depts only)
Qualifications:
- High School Diploma/G.E.D. - required
- Associate's Degree - preferred
- 3-5 years office experience or three years of related experience in a medical practice - preferred
- Experience using an electronic health record and Microsoft Office a plus.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgement and ability to problem solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
Salary Range: $20.88/hr - $28.76/hr
Thank you for your interest in Albany Medical Center
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
