Patient Scheduler Supervisor

1 week ago

Albany, United States Option Care Health Full time

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.

Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

The Nursing Support Supervisor is a qualified professional who is responsible to assist the Area Director of Nursing and Nurse Manager in the compliance of patients with prescribed drug therapies in accordance with the Option Care policies, Federal, State, professional standards of practice and accrediting body requirements. The Nurse Support Supervisor oversees administrative support staff positions of schedulers and clerks.

Job Description:

Job Responsibilities:

* Oversees staff responsible for arranging patient care.
* Supervises, monitors and evaluates the quality and effectiveness of patient care across the support team.
* Facilitates patient complaints or issues for resolution or to appropriate department
* Insures management is aware of staffing needs and requirements.
* Has oversight of scheduling needs with staffing availability.
* Supports and monitors daily activities with regard to effective agency operations and communication.
* Utilizes knowledge of documentation and billing requirements for home health/infusion care goods and services.
* Assists in development and implementation and evaluation of nursing support staff continuing education and orientation programs.
* Monitors and assists with the coordination of all agency activities related to nursing including direct and indirect patient services.
* Assists with contact to patients and clinicians to schedule and confirm deliveries and visits (PTO Coverage)
* Speaks knowledgeably of the scope of services that are available through Option Care: Description of available services is accurate; Provides support to sales professionals.
* Participates as a member of the professional advisory committee, infection prevention and process improvement teams, including conducting chart audits. Identifies opportunities for improvement and communicates to the Area Director of Nursing and Nurse Manager and/or Director of Operations.
* Participates in nursing department on call responsibilities as needed.
* Maintains confidentiality of patient and proprietary information.

Supervisory Responsibilities:

Does this position have supervisory responsibilities? Yes.

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements:

* Minimum of 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management pediatric nursing, etc.
* At least 1 year of experience directly or indirectly managing people including hiring, developing, motivating and directing people as they work, OR at least 3 years of relevant nursing experience with demonstrated progression.

Basic Qualifications:

* Access to a reliable means of transportation which will enable the incumbents to make home visits to treat/attend to their patients. If such means of transportation would include a personal vehicle, a valid driver's license and a proof of insurance would be required.
* Experience applying knowledge of local, State, Federal, accrediting body, and OSHA rules and regulations.
* Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
* Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
* Experience using time management skills such as prioritizing/organizing and tracking details and meeting
* deadlines of multiple projects with varying completion dates.
* Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
* Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page
* orientation, using spell check and/or printing worksheets).

Travel Requirements:

* May be required to travel up to 15% for business purposes.

Preferred Qualifications & Interests:

* LPN or LVN with a license in the current state of practice
* 3-5 years of management experience in home health care setting.
* CPR certified.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $30.74-$51.24

Benefits:

* 401k
* Dental Insurance
* Disability Insurance
* Health Insurance
* Life Insurance
* Paid Time off
* Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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