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Care Navigator

5 months ago

Santa Ana, United States Project Kinship Full time

**Essential Functions/Responsibilities**
- Work with multidisciplinary team to provide support to client’s in-custody as well as immediately following their release from custody within various Orange County jails and juvenile custody facilities.
- Provide one-on-one mentoring with clients during release hours within the program home-base setting.
- Help clients with system navigation post-release including conducting follow-up phone calls the day after release and conducting site visits with team members to housing placements to ensure they are appropriate and or to ensure client is adjusting back into community with family/caregiver placement.
- Transport clients as needed to appointments (i.e. Probation check in, arrive to housing placement) within the post-release and for community integration opportunities with support from multidisciplinary team.
- Work with YTP staff to ensure clients seamlessly transition to ongoing support.
- Will support team caseload by participating in team check-ins, consultations, and treatment planning to be prepared to provide behavioral health recovery interventions as guided by the treatment team.
- Support facilitating weekly groups as assigned with other YTP staff members
- Prepare and submit weekly case notes to the Peer Restorative Specialist Coordinator.
- Participate in trainings, outreach events, perform assign duties, and submit timecards/leave requests according to deadlines.
- Commit to the agency’s Mission, Vision, and Values; represent actions that define the overall philosophy and objectives of the agency.
- And other duties as assigned.

**Education and Experience**
- Must have lived experience with incarceration.
- Must be familiar and/or comfortable using a trauma-informed approach.
- Bilingual in Spanish or other threshold languages is preferred.

**Other Qualifications**
- Must complete a Live Scan Background Check
- Must have a valid California Driver License and proof of auto insurance.
- Position will require four graveyard and one daytime shift per week.
- Must have the ability to work both independently and as a member of a team.
- Must be willing to learn and maintain a positive attitude.
- Must adhere to policies regarding professional ethics, appropriate boundaries, and client confidentiality.
- Ability to demonstrate respect for cultural, gender, and lifestyle diversities of clients and staff.

**Competencies**

**Customer Service** - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

**Interpersonal Skills** - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

**Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

**Written Communication** - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

**Teamwork** - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

**Professionalism**:

- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

**Language**Skills** **-**Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**Working Conditions**

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; climb stairs; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. Sits for extended periods of time at a computer work station or desk.

**Work Environment**

Environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Requires work with the public. Job tasks are performed in close proximity to other people. Requires contact with others face to