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Automotive Service Advisor

3 months ago

Plano, United States EurAuto Shop Full time

We are a family-owned business looking to hire an experienced service advisor/writer who has knowledge in automotive repair. Looking for someone with great people skills that can explain to customers what is going on with their vehicle and explain the repair process.

Service Advisor Responsibilities
- Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc
- Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
- Schedule appointments for service technicians
- Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
- Lead vehicle pick-up efforts by coordinating efforts with customers
- Manage all automotive paperwork, including repair orders, invoices, and maintenance records
- Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed

Service Advisor Qualifications
- Ability to work in a fast-paced work environment
- Have a high school diploma or GED equivalent
- General computer skills are mandatory
- Strong customer service skills
- A valid, state-issued driver’s license and clean driving record is required
- Must have strong organizational, communications, and interpersonal skills
- Excellent verbal and written communication
- Ability to work efficiently both individually and as part of a team

Pay: $50,000.00 - $120,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday

Shift:

- Day shift

License/Certification:

- Driver's License (required)

Work Location: In person