Desktop Support Technician

2 months ago

Deer Park, United States Fragrance.com Full time

**Position Title**:Desktop Support Technician

**Department**:IT - Infrastructure Services

**Reports to**: Manager of IT

**Classification**:Hourly

**_______________________________________**

**COMPANY PROFILE**

**Job Overview**:
**RESPONSIBILITIES**:

- Provide technical support for onsite and remote users for all desktop hardware and software.
- Configure, install, upgrade, maintain, and troubleshoot supported hardware and software including PCs, printers, handheld Android scanners, and phones.
- Perform user moves between desks including desktops, monitors, printers, and other equipment as needed. (Must be able to lift 50 lbs and crawl under desks and tables)
- On-board and off-board employees including the provisioning and deprovisioning of users in Active Directory, Microsoft 365 (formally Office 365), VOIP telephones and other accounts and services.
- Assist with other technology related projects, deployments, and issues as directed.
- Take part in after-hours on-call and weekend rotation.
- Be available to work extended hours during the retail holiday season and other periods of high volume.
- Perform occasional travel, when necessary, between retail store sites.

**SKILL REQUIREMENTS (Proficiency Required)**
- Installing, upgrading, and repairing PC desktops, laptops, and printers. (Mac / OS X a plus)
- Supporting, upgrading and troubleshooting Windows 10.
- Active Directory: Experience administering Active Directory user accounts and groups.
- iOS and Android mobile devices. (Zebra Android Handheld Scanners a plus)
- Supporting and Troubleshooting basic network connectivity, WiFi, and VPN issues.
- Strong analytical problem-solving skills.

**LIMITATIONS AND DISCLAIMER**
- The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position._

**FRAGRANCE.COM BENEFITS**:

- Medical, Dental, Vision Insurance
- PTO and Paid holidays
- Short Term Disability
- Life Insurance
- Accident & Critical Illness
- Flexible Spending Account
- 401(k) Retirement Savings Plan and match
- Employee Discounts

**This is a direct hire. No agencies or recruiters please**

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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