Desktop Support Specialist
3 weeks ago
**Position: Tech Support Sr. Staff (Desktop Support)**
**Level: Middle (related experiences 4+ up to 8 yrs.)**
**Work Address: Ridgefield Park, NJ 07660 (Onsite)**
**Contract Duration: 12+ Months**
**Work Hours: 9-6**
**Primary Responsibilities**:
- Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
- Provide VIP Support for Executives
- Troubleshooting and resolving all hardware, software, and network problems
- Escalate issues to third-level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of the time
**Qualifications**:
- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Excellent problem-solving, communication, and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
**Requirements**:
- Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
- Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
**Job Type**: Contract
Pay: $27.00 - $33.00 per hour
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Corporate Help Desk, Desktop Support: 4 years (required)
- Imaging Software: 4 years (required)
- SCCM, and Active Directory: 4 years (required)
Ability to Commute:
- Ridgefield Park, NJ 07660 (required)
Work Location: In person
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