Desktop Support Engineer

2 weeks ago

Deer Park, United States Cynet Systems Full time
Job Description:

Pay Range: $16hr - $21hr
  • n expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.
  • Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
  • Experience in handling and liaising with multiple vendors/Partner/Teams.
  • Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
  • Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, File Vault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
  • Strong customer service orientation.
  • strong team player, works effectively under pressure, and ability to multi-task.
  • Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
  • Excellent interpersonal communication skills (verbal, written and listening) since candidate will have daily interaction with faculty, administrators, and staff.
  • Exceptional documentation skills.
  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time.
  • To adhere to quality standards, regulatory requirements and company policies.
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

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