Desktop Support Specialist
3 weeks ago
REQUIREMENTS
• Associate Degree or diploma in Computer Science or related field preferred
• Minimum 3-4 years IT experience
• One to three years of experience with Microsoft Windows or VMware Administration.
• Requires expertise in end user computing activities
• Experience with Lotus Notes, Voip and server/data center back-up software
• Good understanding/working knowledge of practices, principles and other IT areas
• Strong communication, organization and time management skills
• Occasional on-call availability for nights and weekends.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, including off-site repair for remote users as needed.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with procurement staff to purchase hardware and software.
• Perform upgrades, installation, configuration, and ongoing usability of desktop computers, peripheral equipment and desktop applications and systems to ensure longevity within established standards and guidelines.
• Provides support to the appropriate organizational groups when new systems are implemented, or existing systems are modified. Provides a high level of computer hardware and software technical support to all users.
• Logs information on general network performance, server health, user requests, and projects status in accordance with IT procedures.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards
• Ensures that all critical data on all computer systems are protected and recoverable in the event of a system failure by backup to removable media or other approved means.
• Participates in the accurate inventory tracking of all computer hardware to ensure items are properly tagged, inventory is rechecked as required
• Resolve issues with associated end-user workstation networking software products.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Perform moves, ads, and changes (MAC) requests as they are submitted by the IT Help Desk or IT managers.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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