Desktop Support
2 weeks ago
Experience in handling and liaising with multiple vendors/Partner/Teams.
- Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, File Vault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
- Strong customer service orientation. A strong team player works effectively under pressure, and ability to multi-task.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
- Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
- Both English and Local Language.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
**Job Type**: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer support: 1 year (preferred)
- iOS: 1 year (preferred)
- Windows: 1 year (preferred)
Ability to Commute:
- Deer Park, NY 11729 (required)
Ability to Relocate:
- Deer Park, NY 11729: Relocate before starting work (required)
Work Location: In person
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