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Client Service Representative

3 months ago

Lake Forest, United States VCA Animal Hospitals Full time

We are seeking a Client Service Representative to join our team.
At VCA Arroyo of Lake Forest, CA, we take pride in that our mission is to provide memorable quality pet care and excellent service. With every opportunity, we aim to exceed each pet owner’s expectations.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms, present estimates, etc.
- Ensure clients are kept informed on their pet's visit
- Scheduling and confirming appointments
- Presenting and explaining fees, including processing payments
- Obtain records from referring Primary Care Veterinarians
- Manage electronic medical records (EMR), reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
- Must be able to work weekends and some holidays

**The pay range for this position is $18.00 to $21.00 per hour.**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**:
**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more**
**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)