Veterinary Client Service Representative

2 weeks ago


Salt Lake, Utah, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking an experienced Client Service Representative to play a vital role in delivering exceptional service to our clients and their pets.

Key Responsibilities:
  • Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, ensuring seamless communication with clients and staff.
  • Make outbound calls for follow-ups and reach out to prospective clients to build relationships and drive business growth.
  • Present and explain fees, including processing payments, and recommend products and services to meet clients' needs.
  • Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy.
  • Ensure the hospital is clean and well-maintained, adhering to high standards of animal care and safety.
What We Offer:
  • Competitive compensation and benefits package, including medical, dental, vision, and paid time off.
  • Generous employee pet discounts and opportunities for professional growth and development.
  • A supportive and inclusive work environment that values diversity and promotes work-life balance.

VCA Animal Hospitals is an equal opportunity employer, committed to creating a workplace that is inclusive and respectful of all employees. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients and their pets.



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