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Operations Support Coordinator

2 months ago

Jacksonville, United States Kls Martin Manufacturing Llc Full time

**Who We Are**

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

**KLS Martin Guiding Principles**
- Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
- Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
- Product to Table - Integrated planning, design, manufacturing and distribution process
- Educational Partner - Our primary focus for support is on education
- Inventory Alliance - Inventory management is critical to patient treatment/outcome
- Surgical Innovation is Our Passion - More than just a tagline

**What We Offer**
- We provide full-time employees with a competitive benefits package, including paid parental leave
- In-house training and professional development opportunities
- A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

**Job Summary**

The _Associate_ _IPS Coordinator_ will primarily deal with building competence in the daily tasks of a _IPS Coordinator I_, with the intention of advancing to _IPS Coordinator I_ within a reasonable amount of the time. The role is responsible for coordination of IPS cases and general office functions. Their management of IPS cases involves steps prior to the Design state and will involve direct communication with all internal team members, as well as surgeons, other medical professionals, and the sales team.

**Essential Functions, Duties, and Responsibilities**
- Learn and demonstrate the ability to create, check, and manage incoming data.
- Learn and demonstrate the ability to monitor and manage cases in IPS Gate.
- Learn and demonstrate the ability to update case related data on internal documents (Doctor, Hospital, Type of implant, Date of surgery, etc.).
- Learn and demonstrate the ability to manage documents detailing surgeon preferences.
- Learn and demonstrate the ability to assist with calls from sales team, surgeons, and other personnel regarding IPS cases.
- Learn and demonstrate the ability to clearly and professionally communicate internal timeline requirements to the sale teams, surgeons, and other medical personnel.
- Learn and demonstrate the ability to perform additional administrative tasks.
- Learn and demonstrate the ability to schedule meetings based on surgeon and internal member (e.g. IPS Planning Engineer) availability.
- Learn and demonstrate the ability to collaborate with IPS Planning Engineers to maintain reasonable workload for them.

**Educational and Experience Requirements**
- AS degree or equivalent combination of education and experience

**Knowledge, Skills, and Abilities**
- Adhere and support KLS Martins quality and safety policies and procedures.
- Ability to learn new software quickly.
- Ability to retrieve and interpret documentation.
- Customer support skills.
- Able to work independently under mínimal supervision.
- Able to efficiently communicate and collaborate amongst a team.
- Strong interpersonal skills with the ability to effectively communicate at all levels internally, as well as externally.
- Problem solving
- Critical thinking
- Decision making
- Adaptability & flexibility

**Skill Requirements**
- Typing/computer keyboard
- Utilize computer software (specified above)
- Retrieve and compile information
- Maintain records/logs
- Verify data and information
- Organize and prioritize information/tasks
- Operate office equipment
- Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
- Verbal communication
- Written communication
- Research, analyze and interpret information
- Investigate, evaluate, recommend action
- Leadership and supervisory, managing people
- Basic mathematical concepts (e.g. add, subtract)

**Physical Requirements**
- Sitting fo

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