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Medical Operations Coordinator

1 month ago

Jacksonville, United States Vaco Full time
Vaco is currently looking for Customer Service reps for a medical company on the southside of Jacksonville FL.

Job Summary
Providing customer support for patients; doctors and medical facilities.. Handles customer inquiries and resolves simple and basic support issues; such as address changes; processing orders; warranty; or billing/payment.

Responsibilities
* Provides customer support by phone; email; or instant message to business customers. Serves as primary contact for inbound/outbound customer issues.
* Troubleshoots customer problems; identifies the root cause of the problem; and uses tools and resources appropriately to determine how to resolve customer problems.
* Follow escalation protocol for unresolved issues that include continual coaching and mentoring to ensure proper escalation follow up.
* Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
* Updates customer information and ensures accurate entry of contact information.
* Meets the standards of the job; such as quality standards; adherence to schedule; and average handle time.
* May provide guidance and/or mentoring to less experienced Care Coordinators.

Skills
* Excellent customer service skills that build high levels of customer satisfaction.
* Excellent verbal and written communication skills.
* Intermediate Computer skills.
* Demonstrates effective people skills and sensitivities when dealing with others.
* Ability to work both independently and in a team environment.