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Csr - Customer Service Representative / Order Entry

3 months ago

South Windsor, United States Zoppa Studio Full time

Job Summary:
**Responsibilities**:

- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints in a professional manner
- Perform data entry tasks to update customer records
- Conduct outbound calls to follow up on customer inquiries or issues
- Analyze customer needs and recommend products or services accordingly

Qualifications:

- Strong communication skills in English
- Previous experience in customer service or related field preferred
- Ability to analyze information and solve problems effectively
- Excellent interpersonal skills to interact with customers professionally
- Proficiency in data entry and computer systems

Pay: $18.51 - $22.00 per hour

**Benefits**:

- Health insurance
- Paid time off

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- South Windsor, CT 06074 (required)

Work Location: In person