Customer Service Representative

2 months ago

Windsor, United States Tsugami America Full time
Join a USA Today Top Workplace

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

This position is located in New England. Headquartered out of Windsor, Connecticut. Relocation assistance will be offered.

Tsugami America is the exclusive North American source for machine tools from Precision Tsugami, is seeking an ambitious and conscientious Assistant Service Manager to report to our Windsor, CT office. This role will provide the exciting opportunity to work for a dynamic company in a fast-paced, growing industry. Tsugami America is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.
Job Responsibilities:

The Customer Service Representative will provide the highest level of service to our customers regarding parts orders, tracking shipments and product information. This person will take customers' parts orders over the phone, and also provide advice and information to our customers when necessary.
What You Will Contribute:
  • Take customer parts orders while providing advice and information regarding customer requests and questions.
  • Provide customer support regarding; Parts Support, Order Entry, Tracking of Shipments, and Invoicing
  • Direct involvement in stock maintenance, inventories, and receiving/packaging/stocking parts into inventory.
  • Picking, packaging, and shipping any outgoing orders
  • Managing a high volume of inbound calls & emails daily to providing technical part support to customers
  • Manage the order process from first contact through order fulfillment. Including providing updates to customers on the status of their orders.
  • Use machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.
  • Process incoming Return Material Authorization (RMA) orders from Customers.
  • Submits necessary refund or adjustment requests to resolve credit balance.
Job Requirements:
  • 5 years of experience in a customer service role
  • Ability to work successfully in a team
  • Proven experience exhibiting strong organizational skills, good work ethics and proper time management
  • Ability to prioritize while maintaining attention to detail
  • Proficiently in MS Office
Other Functions:
  • Perform related duties as required.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  • Competitive starting salary
  • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program
Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged period of times.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition ID: 917A

Locations Windsor, CT

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