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Hotel Concierge

3 months ago

Fort Lauderdale, United States SP Plus Corporation Full time

Overview:
USA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

**Salary Range**:$12.00 per hour

**SP+ Hospitality is currently appointing new Hotel Concierges - Join our high energy team today**

**We promote from within - **90% of our managerial positions are filled with internal talent

**Who will I be working for?**

We are the “The Hospitality Parking Company” SP+ Hospitality manages more 4 and 5 diamond locations than any other parking company in the world Join our team full-time, part-time or seasonal and enjoy a FUN work location with well-trained teams and leaders
- Does a fast paced, exciting, ever changing environment excite you?_
- Would you enjoy working at an exclusive, luxury hotel or resort location?_
- Do you posses the spirit to serve?_

**_ If so, this opportunity might be right for you_**

**Responsibilities**:
**What do I do as a Hotel Concierge?**
As our newest team member, you will be an integral part of the warm welcome and fond farewell process. You will be the first to meet our guests and create the first impression of the hotel. This position requires and depends on this associate’s friendliness and efficiency. You will provide guests with a warm greeting and handle all incoming requests. In addition, protecting the hotel and its guests and residents by monitoring who comes in and out of the premises. The overall goal is to contribute to a pleasant guest experience to increase our reputation, improve guest services at the hotel and service the hotel’s needs. Additional duties include:

- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- Welcome guests upon entrance.
- Understand guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Respond to complaints and find the appropriate solution.
- Provide accurate information and directions regarding the hotel and/or surrounding area
- Monitor the hotel entrance for any suspicious activity.
- Communicate with drivers, co-workers, and supervisors and address any concerns.
- Write factual reports regarding items that deviate from normal operation.
- Identify and report any safety issues immediately to supervisor.
- Clean and maintain surrounding work area (to include glass, desk and work area cleaning and sweeping of trash).
- Clean break room (to include empting trash, vacuuming and wiping down of table).
- Complete other duties as assigned.
- Substitute for Cashiers or Valets, when necessary, if authorized.

Qualifications:
**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**

**Education/Experience Required**: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Proven experience as concierge; hotel experience in guest service or relevant role is preferred.

**Availability to Work**: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Must be punctual when scheduled to work and have excellent attendance.

**Knowledge**:Knowledge of metro area is desirable.

**Appearance**: Associates will be required to maintain a neat and clean appearance and be in complete uniform at all times. Associates are to follow all guidelines stated in the Associate Handbook concerning standards of appearance, hygiene, grooming and dress.

**Language skills**: Must be able to read and write English exceptionally well. Ability to communicate effectively with guests, drivers, client associates and co-workers on all socio-economical levels. Ability to read and comprehend instructions and correspondence. Be able to write correspondence and/or reports legibly. Ability to effectively present information one-on-one and in group situations to guests, fellow associates, client associates, passengers, and drivers. Multilingual is strongly preferred (Spanish, French).

**Other Skills and Abilities**: Ability to carry out assig