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Assistant Front Office Manager
1 month ago
- Embody the shared values + guiding principles of hotel drover while nurturing an inspiring workplace
- Manage multiple projects/priorities and deliver extraordinary results in a demanding, fast-paced environment
- Assume responsibility for the quality of the guest experience at hotel drover; provide legendary service unlike anywhere else
- Build and maintain relationships with all stakeholders while acting as an extension of the hotel drover brand
- Assist in planning, organizing, directing, and overseeing the daily operations of the front office, concierge, bell staff, and valet functions for hotel drover
- Lead and execute performance management responsibilities for the front office, concierge, bell staff, and valet. Responsibilities include recruiting and retaining top talent, on-boarding, coaching and developing the team, and creating systems of accountability
- Create, update, and implement sops and best practices for front of house teams in the rooms division
- Perform required quality audit with VP, gm
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas of improvement
- Enthusiastic about coaching, mentoring, and training team members
- Commit to ongoing personal and professional developmental opportunities
- Partner with front office manager to manage the solution of guest complaints, monitor productivity improvement and operational performance as measured by gss scores
- Steward the guest and employee experience
- Act as an extension of the hotel drover brand
- Exemplify our legendary service standards
- Passion and drive to create and maintain an incredible workplace culture and guest experience
- Entrepreneurial mindset with a commitment to success
- Strong prioritization and organization skills
- The operations-oriented mindset with a focus on day-to-day efficiencies
- Strong interpersonal and leadership skills
- Humble servant-mindset
- Working knowledge of optimization techniques and process improvement initiatives
- Minimum of 3+ years of operations leadership experience in a high-end, luxury hotel/resort
- Proven track record in hotel management with a history of increased complex responsibilities
- Bachelor's degree in hospitality management, operations management, or related field preferred
- Personal and professional growth opportunities
- Workplace culture with heart and soul
- Wellbeing benefits for you and your family
- Paid time off
- Career experience of a lifetime
- Hit the mark, every time
- Stay curious
- Spark warmth
- Do right
- Honor all
- Blaze new trails
- Be intentional
Hotel Drover is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster .
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