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Guest Services Representative

2 months ago

Fort Worth, Texas, United States SCM Hotel Management XCA LLC Full time

**About Us**

At SCM Hotel Management XCA LLC, we're committed to delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.

**Responsibilities:**

  • Warmly greet and register guests upon arrival, ensuring a seamless check-in process.
  • Deliver outstanding service throughout guests' stay, meeting their needs and exceeding their expectations.
  • Process guest check-outs and settle accounts accurately, maintaining a high level of attention to detail.
  • Act as the primary bartender for our lobby galley bar, with opportunities to earn significant tips and build strong relationships with guests.
  • Perform various duties, including guest registration, reservation management, concierge services, and adherence to food safety protocols.

**Requirements:**

  • Ability to work flexible hours, including evenings and weekends, to meet the needs of our guests.
  • Capable of light physical work, such as lifting up to 20 pounds occasionally, to ensure the smooth operation of our hotel.
  • Comfortable standing for extended periods during shifts, maintaining a high level of energy and enthusiasm.

**Benefits:**

  • Paid holidays and sick time, ensuring you have time to rest and recharge.
  • Vacation leave, allowing you to take well-deserved breaks and explore new destinations.
  • Tuition reimbursement program for those interested in a career in Hospitality, supporting your professional growth and development.
  • Health insurance coverage available after 30 days of employment, providing peace of mind and financial security.
  • 401(k) Retirement Plan with company match, helping you build a secure financial future.
  • Hotel travel discounts, enabling you to explore new destinations and experience the best of our industry.
  • Daily Pay option for accessing earnings when needed, providing flexibility and financial stability.