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E-commerce Customer Service Representative

4 months ago

Gardena, United States MARUKAI CORPORATION Full time

**_Work Location: 1620 W Redondo Beach Blvd, Gardena, CA 90247_**

**_ Job Responsibilities: _**
- Job Responsibilities:

- Delivers outstanding customer experience.
- Establishes clear expectations for balancing in-store customer service and completing online orders.
- Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Manage and coordinate shipping operations, including overseeing FedEx, USPS, and other shipping carriers for picking up packages.
- Communicate with shipping carriers and customers regarding shipping schedules, tracking information, and delivery updates.
- Maintain accurate records of customer interactions, transactions, and shipping activities.
- Identify and escalate complex issues to E-commerce Department Manager.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously Improve customer service processes and procedures.
- Other signed tasks.

**_ Requirements_**
- Prior E-commerce customer service experience.
- Ability to perform task management, balancing dynamic customer flows.
- Excellent interpersonal, motivational, collaboration and customer relationship skills.
- Strong problem-solving and decision -making abilities.
- Effective time management skills
- Ability to multitask and prioritize tasks.
- Detail-oriented and accurate data entry
- Experience with CRM and ticketing systems
- Familiarity with E-commerce platforms and order workflows.
- Ability to convince someone to agree with our point of view.
- Good self-learning and self-motivated

**_ Language Ability:_**
- Speak, Read, and Write English in a professional manner is must
- Japanese/English or Spanish/English bilingual skill would be plus

**_ Work Environment:_**
- Indoor (Artificial Lighting; Air Conditioned)
- Outdoor (Store parking area, and/or travel between stores)
- Exposed to prolonged screen time from mobile devices and computer screens
- Noise Level is moderate

**_ Summary of the Position: _**

Gardena

E-commerce Customer Service