Customer Service Representative
3 months ago
Electronic Entry Distributors
Who we are:
Electronic Entry Distributors (EED) is one of the oldest and most trusted names in the wholesale distribution of access control products; including gate automation, telephone entry systems, perimeter security devices and most importantly, customer service. We have grown exponentially over the past ten years and continue to have a need for creative, results driven people in several locations and various positions; including warehouse, delivery, inside sales, Branch Managers and Regional Sales Managers.
Originally founded in 1972, and currently family owned by Arbee, Inc.; EED has Branches in seven strategically positioned locations supplying installing dealers in all 50 states, Canada and the Caribbean. We offer a comprehensive inventory of industry recognized brand name products from all of the leading manufacturers. Additionally, we have a team of Regional Sales Managers assigned to assist our industry with the design, specification, sales and installation of these products.
EED’s professional staff has over 150 years of combined experience in the electronic access control industry, including a number of CAGOI certified technicians. We offer our customers an all-inclusive inventory of products and systems in all locations to insure prompt and complete delivery of what our customers need to complete their projects on time. We offer our colleagues a very competitive compensation/benefits plan, industry recognized training and an opportunity to become the best they can be. It’s not just a job, it is a rewarding career opportunity.
Job Description, Accountabilities, Duties and Tasks
Job Title: Customer Service Representative
Reports To: Branch Manager
Position Description: This job is an inside sales position requiring strong communication skills; verbal and written, computer competency as to data entry and operating system utilization and the ability to perform all tasks associated with the order fulfillment process. Maintain existing business.
Primary Accountabilities:
- Promptly respond to customer requests for price quotes, inventory availability and product features/benefits and technical/installation information.
- Work diligently to achieve the Branch/Region sales and profitability objectives, including accounts receivable control and inventory management.
- Maintain a neat, orderly, and professional personal appearance as well as that of the Branch, working space, showroom, and other designated areas of the facility.
- Attend vendor sponsored and company training sessions to achieve a solid and continually improving level of product, application, installation, and general industry knowledge.
Duties and Tasks:
- Answer telephone calls, e-mails and fax requests in a prompt, polite and consistently professional manner.
- Utilize the computer operating system to provide pricing and inventory availability information to the customer.
- Promptly enter quotes into the system and consistently follow up with the customer to turn these into sale orders/invoices, including the processing of payment method.
- Review quotes in the system daily. Delete any quotes for which the customer no longer needs. Save and rename any quote that may be needed in the future for a specific customer price reference.
- Provide the necessary order processing support for picking, packing, and shipping the order according to the customer’s requirements.
- When necessary, schedule and coordinate the shipping of orders via UPS, truck, FEDEX or other appropriate means.
- Follow up with customers on delinquent/past due invoices providing any information necessary to secure prompt payment.
- Provide customers with requested product/technical information based upon personal knowledge or additional support from other EED personnel or vendor technical groups.
- Clean and maintain the office, showroom, warehouse, restrooms, and any other designated areas daily.
- Review system data base/information to satisfy daily and weekly reporting requests from management, calls, quotes, sales, administration requirements, etc.
- Provide back-up support to all positions and processes within the order fulfillment process, including the warehouse product picking, packing, and shipping and delivery and receiving functions.
- Promptly process all product returns (RMA’s) in accordance with company and vendor policies.
- Periodically conduct product/inventory cycle counts and report results to Branch Manager, Logistics Manager and Operations Manager as requested.
- Participate in various company vendor and industry associated events, trade shows, exhibits, customer group functions, etc.
- Attend company and vendor sponsored training programs on a regular basis.
- Conduct oneself in accordance with the policies and procedures as designated in the Company Employee Handbook.
Performance Standards:
- Company, Region, and Branch monthly, quarterly, and annual sales and gross profit objectives.
- Inventory turns.
- Branch operating expenses.
- Order fulfillment.
- Customer satisfaction.
Additional Daily Duties required for branch operations.
#hc95825
-
Customer Service Representative
1 week ago
Gardena, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job OpportunityAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a...
-
Customer Service Representative
2 weeks ago
Gardena, California, United States Select Staffing Full time{"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Select Staffing. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide timely and...
-
Customer Service Representative
4 months ago
Gardena, United States Drain Right Services, Inc. Full timeJob DescriptionJob DescriptionSalary: $16-$22 plus incentivesWe’re looking for exceptional customer service representatives to help us achieve our ambitious customer service goals.As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever...
-
Customer Service Representative
4 weeks ago
Gardena, United States U-Haul Full timeCompensation Range: $16.00 to $25.00 Hourly Location: 14206 S Van Ness Av, Gardena, California 90249 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
4 months ago
Gardena, United States U-Haul Full timeCompensation Range: $16.00 to $25.00 Hourly Location: 14206 S Van Ness Av, Gardena, California 90249 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
2 weeks ago
Gardena, United States Staffmark Full timeAre you ready to elevate your career and enhance your skills? Staffmark has a fantastic opportunity for a Customer Service Representative with a logistics company in Gardena, CA. This role offers a chance to advance your career in a dynamic environment. Pay: $21.00 per hour Schedule: Monday - Friday Responsibilities: Provide timely updates, respond to...
-
Customer Service Representative
3 days ago
Gardena, California, United States Staffmark Full timeAre you looking for a challenging role that will help you grow professionally? Staffmark has an exciting opportunity for a Customer Service Representative with a logistics company in Gardena, CA.This role offers a chance to develop your skills in a dynamic environment and advance your career in customer service.Key Responsibilities:Provide timely updates and...
-
Customer Service Representative
5 days ago
Gardena, California, United States VM Long Beach Full timeJob Opportunity at VM Long BeachWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent. This is a full-time position that requires local travel and offers opportunities for advancement within the company.Key Responsibilities:Engage with prospective customers through community-based outreach events to...
-
Customer Service Representative
2 weeks ago
Gardena, California, United States PI Hollywood Full timeAbout the RolePRIAM is a leading promotional sales firm in the local area, expanding its divisions and seeking entry-level professionals in management, customer service, sales, and marketing. We collaborate with top national companies to increase consumer awareness and build their customer base.Main ResponsibilitiesDevelop and coordinate sales campaigns,...
-
Customer Service Representative
4 weeks ago
Gardena, United States Staffmark Group Full timeAre you ready to elevate your career and enhance your skills? Staffmark has a fantastic opportunity for a Customer Service Representative with a logistics company in Gardena, CA. This role offers a chance to advance your career in a dynamic environment. Pay: $21.00 per hour Schedule: Monday - Friday Responsibilities: Provide timely updates, respond to...
-
Customer Service Representative
4 weeks ago
Gardena, United States Staffmark Group Full timeAre you ready to elevate your career and enhance your skills? Staffmark has a fantastic opportunity for a Customer Service Representative with a logistics company in Gardena, CA. This role offers a chance to advance your career in a dynamic environment.Pay: $21.00 per hourSchedule: Monday - FridayResponsibilities:Provide timely updates, respond to queries,...
-
Customer Service Representative
3 weeks ago
Gardena, California, United States Staffmark Group Full timeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Staffmark Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Customer Service: Provide timely...
-
Customer Service Representative
1 month ago
Gardena, United States Community Choice Financial Family of Brands Full timeOverview: At Speedy Cash, were more than a financial service provider; were a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and...
-
Customer Service Representative II
2 weeks ago
Gardena, California, United States Sit 'n Sleep Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at Sit 'n Sleep. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, resolving issues, and ensuring a positive experience.Key ResponsibilitiesField a high volume of inbound and outbound calls,...
-
Customer Service Representative
4 months ago
Gardena, United States Electronic Entry Distributors Full timeJob DescriptionJob DescriptionElectronic Entry DistributorsWho we are:Electronic Entry Distributors (EED) is one of the oldest and most trusted names in the wholesale distribution of access control products; including gate automation, telephone entry systems, perimeter security devices and most importantly, customer service. We have grown exponentially over...
-
Customer Service Representative I
4 weeks ago
Gardena, California, United States Bank of Hope Full timePosition OverviewAs a valued member of our team, you will be responsible for providing exceptional customer service through various communication channels. Your primary duties will include:Responding to inquiries via a soft phone from customers, internal staff, and third-party representatives.Offering effective solutions to customer issues or alternative...
-
Customer Relations Representative
4 weeks ago
Gardena, United States PI Hollywood Full timeWe are a business and marketing firm that was founded almost a decade ago. We are looking to hire a Customer Relations Representative to our team who mirrors our company's motto. A professional who works hard never gives up and always keeps a smile on their face. A successful Customer Relations Representative will come with a dedication to personal and...
-
Gardena, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Outbound Calling Customer Service Representative in the healthcare and social assistance industry, located in Gardena, California. This role involves maintaining customer accounts, processing applications, and handling customer inquiries primarily through outbound...
-
Customer Relations Representative
4 weeks ago
Gardena, United States PI Hollywood Full time $42,000 - $50,000Job DescriptionJob DescriptionWe are a business and marketing firm that was founded almost a decade ago. We are looking to hire a Customer Relations Representative to our team who mirrors our company's motto. A professional who works hard never gives up and always keeps a smile on their face. A successful Customer Relations Representative will come with...
-
Gardena, California, United States Bay Cities Metal Products Full timeJob Title: Customer Success Representative for Sheet Metal ManufacturingAt Bay Cities Metal Products, we are seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer interactions, ensuring seamless order entry processes, and providing exceptional...