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Account Manager

4 months ago

Annapolis, United States TCompliance Full time

**Company**:
Ethixbase360 is a RegTech company providing compliance solutions to multinational corporations addressing Third-Party Anti-Bribery and Corruption, Modern Slavery and Human Rights, and ESG risks globally. Ethixbase360’s innovated technology platform, EB360, is a risk-based, workflow automation tool, combined with machine lead and analyst conducted scopes of due diligence content for managing third-party and supply chain populations globally. Founded in 2011, Ethixbase360’s U.S. headquarters is in Annapolis MD, Global headquarters in London, UK and has 260 employees globally.

**Role**:
The role of an AM to is to be the strategic partner to EB360 clients with a thorough understanding of their objectives and needs, including identifying how and where EB360 products & services can be of value.

The AM serving the needs of a Tier 1 and Tier 1 Growth clients will typically be an “Enterprise Account Manager” with the experience of managing larger and more complex clients with a well-established compliance program and team.

The AM is responsible for optimizing client value to EB360, including the range and commercial terms of services purchased and sold.

To maximize the commercial value of a client, retention and renewal are primary obligations of an Account Manager and therefore the AM shall be responsible for sensibly and appropriately balancing out the needs of the client with the commercial opportunity it represents.

The AM will attend all business review meetings (monthly/quarterly) and provide clients with relevant usage and consumption statistics (with the CSMs support).

The AMs will engage with client POCs; be responsible for securing case studies and references; and supporting user groups.

The AM will provide account plans and organizational mapping.

The AM will provide a high-touch service model - high touch/engagement with focus on growing/cross-sells/maintaining revenue/renewals by:

- Ensuring consistent portfolio awareness
- Awareness of new functionality, diligence spend, diligence bundles, new products, APIs, SSO, additional instances to other operating companies, global expansion, M&A projects, managed services, added use cases (MSQ and ESG)
- Risk of custom SLAs in contract

AMs will focus on nurturing and tapping for references and overall high touch AM.

**Qualifications, Experience, and Abilities.**
- Ideally 7+ years in B2B enterprise software solutions (SaaS) account management.
- Possess proven record in managing major accounts, Fortune 1000 C-Suite clients.
- Have superior analytical skills and a firm grasp on client needs.
- Successful year-over-year record in upsell/cross sell account growth.
- Experience in building relationships and trust across major account POCs
- Proven history of attaining quota.
- Excellent written, verbal presentation and organizational skills in English, ability to interface with business and information technology.
- A successful history of forecasting accuracy
- Aptitude for understanding how technology can improve business processes.
- Extremely curious and able to draw connections between disparate ideas.
- Collaborator, working closely with the client success managers and solution delivery team.
- Innovative, initiative-taker, enjoys thinking of new ways to get the job done.
- Be a holder of valid documents with permission to work in the United States.

**Are you ready to join?**

At Exthixbase360, we are consistently disrupting the market, holding customers core to everything we do and communicating with each other from the heart If you are looking for a real purpose in your life and want to play your part in making the world a better place, then this might be the home for you