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Branch Service/operations Manager

4 months ago

Hemet, United States Provident Savings Bank Full time

**BRANCH SERVICE/OPERATIONS MANAGER**

Provident Bank is a publicly traded community bank that has been a part of the Inland Empire since 1956. With business lines in Retail Banking, Mortgage Banking, and Commercial/Construction Lending, our goal is to serve each customer as if they are a member of our own family... the Provident Family. We are looking for individuals with the same philosophy.

We have a current opening for full-time **Branch Service/Operations Manager** in our Riverside Orangecrest Retail Banking Center.

The Branch Service/Operations Manager is responsible for maintaining a superior level of customer service and operations within the retail banking center. This position supervises staff members, coordinating training and providing motivation in successful customer service and selling techniques.

The Branch Service/Operations Manager reports to the area Community Banking Manager.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following:

- Ensures that superior customer service is the standard within the retail banking center. Organizes and supervises staff members to meet this standard.
- Maintains a high level of proficiency in all types of banking operations and new accounts, and is responsible for the motivation of staff members in the successful achievement of sales goals and superior customer service.
- Responsible for maintaining and managing the BCR review daily, monthly, and quarterly audits.
- Meets or exceeds established goals and objectives set forth for this position, and will know, understand, and be knowledgeable with sales goals and expectations and be able to report results to management proficiently.

**EXPERIENCE AND SKILLS REQUIRED**:

- High school diploma or equivalent.
- Previous supervisory experience
- Minimum five years in retail banking with increasing responsibilities during career

Provident offers competitive pay, career growth opportunities, and a variety of benefits, including medical, dental, vision, life insurance, 401(k), and ESOP.

EOE M/F/D/V

NO PHONE CALLS PLEASE

Pay: From $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Tuition reimbursement
- Vision insurance

**Education**:

- High school or equivalent (required)

**Experience**:

- Retail Banking: 5 years (required)
- Bank Supervisory: 2 years (required)

Ability to Relocate:

- Hemet, CA 92544: Relocate before starting work (required)

Work Location: In person