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Food Service Operations Leader

2 months ago

Hemet, California, United States KFC Full time

POSITION SUMMARY:

The Food Service Operations Leader at KFC will guide their team by exemplifying Accountability and Ownership in the management of a single restaurant location. This encompasses all aspects of restaurant operations, including both front-of-house and back-of-house activities, alongside overseeing financial performance, marketing strategies, and sales forecasting.

KEY RESPONSIBILITIES:

  • Achieve exceptional results through effective workforce management: recruitment, onboarding, training, and coaching to maintain high standards aligned with KFC's operational guidelines.
  • Efficiently manage the restaurant by implementing policies, service standards, and continuous enhancements to operational procedures.
  • Exhibit strong leadership and proficient team management: scheduling, monitoring performance, communicating expectations, planning, and enforcing policies.
  • Foster team cohesion through relationship building, support, coaching, and task delegation.
  • Encourage the professional growth of management staff, holding them accountable for meeting team and organizational goals.
  • Provide ongoing support to management staff through leadership, guidance, and training to enhance business acumen and skill development.
  • Engage with customers daily to ensure satisfaction by assessing food, beverage, and service quality; responsible for initiating improvements as necessary.
  • Adhere to cash handling protocols to ensure effective cash management practices are followed by all team members.
  • Lead the restaurant and team to meet ambitious targets by utilizing all available resources to optimize production, service quality, and efficiency.
  • Align restaurant operations with strategic forecasts and budgets, monitoring variances to develop financial strategies; establish and enforce financial controls to meet and exceed financial objectives.
  • Drive brand initiatives and community engagement programs to attract and retain customers. Suggest local marketing strategies tailored to the restaurant's location.
  • Develop and implement strategies aimed at increasing restaurant sales.
  • Comply with service level standards to enhance sales while minimizing costs across food, beverage, supplies, utilities, and labor.
  • Oversee profit and loss management, including sales forecasting and adjustments based on business conditions to maintain sales levels.
  • Manage food and beverage cost estimations, collaborating with corporate offices for efficient supply procurement.
  • Ensure proper portion control and food quality to minimize waste.
  • Estimate food requirements, place orders with suppliers, and schedule deliveries while managing inventory through established systems.
  • Ensure timely completion of financial and personnel-related tasks in accordance with company policies.
  • Maintain compliance with operational standards, company policies, and applicable regulations.
  • Implement security measures to protect team members, customers, and company assets.
  • Ensure the restaurant meets health and safety standards to pass inspections, conducting regular audits and addressing issues promptly.
  • Provide a safe environment for team members and customers, reporting any incidents as required.
  • Maintain open communication with upper management to report on significant issues and take corrective actions when necessary.
  • Demonstrate effective people management skills, offering timely coaching to motivate a diverse team.
  • Collaborate with Human Resources to address attendance, work ethics, conflict resolution, and other HR-related matters.
  • Adhere to all relevant labor laws and company policies regarding employee breaks and hours.
  • Availability for evening shifts and weekends is required.
  • Holidays are considered peak periods and may require additional availability.

QUALIFICATIONS:

  • 1 – 5 years of experience in a supervisory capacity within the food service industry.
  • Valid driver's license and proof of auto insurance are mandatory.
  • Strong understanding of restaurant operations, management principles, and cost control measures.
  • Basic computer skills, including proficiency in POS systems and Microsoft Office.
  • Knowledge of food preparation standards and safety regulations.
  • Customer-focused with the ability to work independently or collaboratively.
  • Extensive experience in customer relations.
  • Successful completion of the company's management training program is preferred.
* Position is eligible for performance-based bonuses.