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Customer Service Representative

2 months ago

Hemet, California, United States Citigroup Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide personalized service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process banking transactions, including cash deposits, withdrawals, and transfers, while maintaining accurate records and adhering to bank policies.
  • Identify opportunities to promote Citi's products and services to clients, ensuring they receive the best possible solutions to meet their financial needs.
  • Collaborate with colleagues to achieve team goals and objectives, maintaining a positive and supportive work environment.
  • Stay up-to-date on bank policies, procedures, and regulatory requirements, ensuring compliance and maintaining the highest level of customer satisfaction.
Requirements
  • Previous customer service or banking experience preferred.
  • Demonstrated sales and customer service skills, with the ability to work well in a team-oriented environment.
  • Effective problem-solving and communication skills, with the ability to adapt to changing situations.
  • High School diploma or equivalent required.
What We Offer

Citi offers a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k), and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.