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Client Services Specialist

3 months ago

Chicago, United States Armstrong Teasdale LLP Full time

Armstrong Teasdale LLP has a long and distinguished track record of delivering sophisticated legal advice and exceptional service to a dynamic client base around the world. Whether an issue is global or local, large or small, Armstrong Teasdale provides each client with an invaluable combination of legal resources and practical advice in nearly every area of law. The firm has 18 offices throughout the U.S. and in the U.K., and more than 640 attorneys and staff firmwide.

**Essential Functions**:_**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**_

**- Interacts with clients, attorneys and staff on a daily basis pertaining to any issues with invoices, audits or billing matters resulting in non-payment of invoices**

**- Proactively manages, tracks and collaborates with attorneys concerning contacting clients regarding their receivables**

**- Assist with monitoring the Department Inboxes several times daily for incoming requests**

**- Monitors firm’s compliance with client Outside Counsel Guidelines and Engagement Agreements with regard to billing and payment issues, approved rates/alternative billing arrangements and billing & payment deadlines**

**- Approves client/matter transfers out-of-firm to records departments**

**- Assist clients with ACH set-up**

**- Works closely with Cash Receipts to assist with identification and reconciliation of payments received**

**- Processes write-offs, client refunds and check requests**

**- Identify and assists with any Trust questions, transfers or issues**

**- Provides ad-hoc reporting to attorneys and clients as requested regarding client account receivables, billing and payment history, budget reporting, accruals, etc.**

**Competencies**:

- Decision Making - Identifies issues and provides suggestions to day-to-day problems; prioritizes and effectively completes daily tasks
- Communication - Shares information by providing data to support an argument or point of view; keeps team informed about progress and problems; and understands the appropriate level of confidentiality required
- Leadership - Gives positive and constructive feedback to peers; trains new employees; finds solutions to a problem; works autonomously; and is motivated to anticipate future business needs
- Continuous Learning - Identifies self-training needs and opportunities; positively accepts change
- Teamwork
- Actively participates within the team and provides feedback and solutions; listens and responds constructively to others’ concerns
- Alignment to Values - Consistently demonstrates the Firm's values and offers constructive feedback to team members regarding the values; strives to learn more and participate in diversity and inclusion efforts; demonstrates respect by understanding and providing support

**Required Education**: High School diploma or equivalent

**Preferred Education**: Associates Degree

**Required Licenses and/or Certifications**: N/A

**Required Experience**: 2-3 years legal client services experience, Aderant/CMS, ARCS, Microsoft Office Suite (Outlook, Excel, Word), Law Firm experience

**Preferred Experience**: Knowledge of the legal billing cycle

**Supervisory Responsibilities**: N/A

**Physical Activity**: The employee will be required to sit for prolonged periods and work on a computer

**Travel Required**: N/A

**Other Duties**: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

**EEO Statement**: _Armstrong Teasdale is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws. At Armstrong Teasdale, we define diversity and inclusion broadly and focus on helping professionals of all races, religions, national origins, gender identities, ethnicities, sexual orientations and physical abilities feel a sense of belonging. Diversity and inclusion are core values of the firm, and we recognize the richness they bring to our workplace._

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Accounts Receivable: 2 years (required)
- legal billing: 1 year (preferred)

Ability to Relocate:

- Chicago, IL 60606: Relocate before starting work (required)

Work Location: In person