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Call Center Representative

4 months ago

Mount Laurel, United States Fieldprint Full time

About Us:
**About Us**

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

**Job Description**:
We are currently seeking a Call Center Representative who will take incoming calls from our fingerprinting, photo, and I-9 processing sites across the country. The Call Center Representative supports agents in the field to ensure the required systems are working properly and standard processes are followed correctly.

**This is an on-site position located in Mt. Laurel, NJ. The schedule will be 9am-5pm Mon, Tues, Thurs, Friday, Sat (Wed/Sun off).**

**Responsibilities**:
**Responsibilities**
- Provide return authorizations and manage the shipping process for devices in the field that are defective.
- Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
- Understand and provide support on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

**Required Skills**:
**Required Skills**:

- Excellent verbal and written communication skills.
- Excellent customer service skills
- Professional and positive attitude
- Knowledge of basic computer terminology and parts of a computer.
- Knowledge of various necessary software and hardware programs.
- Manage multiple tasks or projects.

**Education**:
**Education**

**Benefits**:
**Benefits**

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
- Commuter benefit program

Additional Information:
**Additional Information**
- EOE M/F/Disabled/Veteran