Customer Service Representative

2 weeks ago

Northbrook, United States genesisONE Full time

New Year, New Start In 2024 look forward to going to work for a local company, building one-on-one relationships with customers, and having a direct impact on process improvements. Plus build a career in the ever-growing technology industry.

genesisONE is looking for a Customer Service Rep (CSR) who genuinely enjoys helping others and likes looking for ways to make it easy for them to do business. For over 30 years, genesisONE has been helping local businesses use office technology. We help people and technology work as ONE. We sell and service a full line of office equipment, software, and technology systems.

In this role you will:
**Get to know people and form long-term relationships.**
- Get to know our customers by name and build trust by responding promptly to customer inquiries, entering product orders and service call information, and managing customer equipment contracts.

**Be in the know. **This role interacts with all areas of the company, so you’ll have insight and a complete view of the business to assist customers as well as get to know your teammates. In this role, you will stay busy, serve as a communication hub, and solve problems. The days will fly by

**Look for ways to help customers**:

- Ask questions to understand their needs.
- Provide timely follow-up.
- Look and listen for ways to enhance the customer’s experience, then share your insight to have a direct impact on making things better

**For your hard work you will be rewarded with**:

- Competitive wage with business hours. No nights or weekends.
- Hybrid work schedule with three days in our Northbrook office and two days to work remote. Join us on Wednesdays when the entire team is in the office to learn from each other, build relationships, and celebrate our successes
- Complete benefits package including medical, dental, life insurance, and short-and-long-term disability insurance, and flex spending.
- 401(k) with company match.
- Progressive PTO policy including paid holidays.

**To be successful in this role you will need**:

- Active listening skills and empathy to put yourself in the customer’s shoes to provide the best possible solution.
- 3+ years business-to-business (B2B) customer service experience.
- To be detailed oriented and enjoying seeing things to completion.
- The ability to work in our Northbrook, Illinois, office three days a week, including Wednesdays. This is a hybrid position and not a fully remote position.
- Strong typing skills with the ability to accurately enter information.
- Strong organizational and follow-up skills to ensure customer satisfaction.
- Excellent communication skills.
- High school diploma or equivalent.

Pay: $41,792.52 - $50,330.77 per year

Work setting:

- Hybrid work

Ability to Commute:

- Northbrook, IL 60062 (preferred)

Ability to Relocate:

- Northbrook, IL 60062: Relocate before starting work (preferred)

Work Location: Hybrid remote in Northbrook, IL 60062

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