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Customer Service Representative
2 weeks ago
Our client located in Northbrook is seeking a Customer Service Representative on a contract-to-hire basis who can work in a fast-paced environment to join their team The ideal candidate for this role has a great phone presence, tech savvy, and a growth mindset. Excellent growth and career path, health benefits and pay up to $22/hr. Offers a flexible, hybrid schedule after training onsite. This role is moving fast
Job Responsibilities:
- Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
- Enters orders and confirms orders via email or phone
- Responsible for ensuring accurate daily shipment processing, product scheduling, and shipment confirmations
- Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
- Establishes and maintains cordial customer relations through telephone contact
- Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
- Maintains pricing agreements for the designated business unit
- Maintains communication network with outside sales force as it pertains to assigned accounts
- Performs weekly review of open orders and credit status for assigned accounts
- Enhance customer relations through account visits and trade-show participation
Job Requirements:
- Year(s) of Experience: 6+ months of corporate customer service
- Industry: must be from a product-based environment
- Education: HS Degree
- Software: Microsoft Office, ERP experience
- Nice to have but not required: Oracle
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