Customer Service Representative

1 month ago

Northbrook, United States Coronis Health Full time
Job DescriptionJob Description

Job Title: Customer Service Representative – Remote

Reports to: Customer Service Supervisor/ Customer Service Manager

Salary: $24.00 - $30.00

* Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Primary Responsibilities

  • Answer calls in a timely and professional manner.
  • Answer questions related to bills received by patients, insurance companies, and/or doctor’s offices.
  • Process payments via the patient portal.
  • Return patient calls received in voicemail from the previous days business.
  • Update accounts with correct insurance information as appropriate.
  • Monitors and responds to billing inquiry email boxes and responds appropriately.
  • Provide patient estimates for upcoming procedures.
  • Other duties as assigned.

Position Qualifications

  • High School diploma or equivalent required.
  • Two years’ experience in customer service or related healthcare experience preferred.
  • Demonstrates strong organization skills, attention to detail, with timely follow through.
  • Good judgment and problem-solving skills.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to accept constructive feedback and initiate appropriate actions to correct situations.
  • Knowledge of HIPAA Privacy and Confidentiality Policies.
  • Ability to stop and ask questions if uncertain about what is needed with certain situations.
  • Ability to work with a positive attitude and be a team player.

Skills Requirements

  • Must have prior customer service experience.
  • Must demonstrate strong proficiency with Microsoft Office Word/Excel/Outlook, and payer portals.
  • Must demonstrate ability to type 40+WPM required (alphanumeric & 10-key typing).
  • Must demonstrate attention to detail in a deadline sensitive environment.
  • Ability to read, analyze, and interpret certain documents, (i.e. EOB’s, statements).
  • Ability to respond to common inquiries or complaints from customers, and/or clients.

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    2 weeks ago

    Northbrook, United States Northbrook Park District Full time

    The Northbrook Park District is seeking a welcoming Customer Service Representative to work the front desk at our recreation facility, Leisure Center. Customer Service Representatives are often the first point of contact for our patrons and are expected to provide the highest quality of customer service. **Wage & Shift Information** $15.00+ depending on...

  • Customer Service

    4 weeks ago

    Northbrook, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service

    1 month ago

    Northbrook, United States Waterway Carwash Full time

    Overview:    Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service Representative

    1 month ago

    Northbrook, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HYBRID ABILITIESImmediate Interviews!$20-22/hr (depending on experience)Stable and growing company located in Northbrook is seeking a Customer Service Representative on a contract-to-hire basis who can work in a fast-paced environment to join their team! The ideal candidate for this role has a...

  • Customer Service Representative

    2 weeks ago

    Northbrook, United States Addison Group Full time

    Our client located in Northbrook is seeking a Customer Service Representative on a contract-to-hire basis who can work in a fast-paced environment to join their team! The ideal candidate for this role has a great phone presence, tech savvy, and a growth mindset. Excellent growth and career path, health benefits and pay up to $22/hr. Offers a flexible, hybrid...

  • Customer Service Representative

    4 weeks ago

    Northbrook, United States TWO MEN AND A TRUCK® Full time

    **TWO MEN AND A TRUCK®** is NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment. - **NO COLD CALLING! Our Inside Sales...

  • Customer Service Representative

    3 weeks ago

    Northbrook, United States genesisONE Full time

    New Year, New Start! In 2024 look forward to going to work for a local company, building one-on-one relationships with customers, and having a direct impact on process improvements. Plus build a career in the ever-growing technology industry. genesisONE is looking for a Customer Service Rep (CSR) who genuinely enjoys helping others and likes looking for...

  • Customer Service Representative

    1 month ago

    Northbrook, Illinois, United States Aston Carter Full time

    The largest food manufacturing and packaging company in Illinois is looking to hire 1 customer service professional to join their team and help support their customers and internal teams. Description:Receives and executes orders from customers, ensuring they are in compliance with all company rules. Manages orders from receipt through delivery and invoicing....

  • Customer Service Representative

    1 month ago

    Northbrook, Illinois, United States Aston Carter Full time

    Description:Receives and executes orders from customers, ensuring they are in compliance with all company rules. Manages orders from receipt through delivery and invoicing. CSR is responsible for the resolution of any exception or issue associated with the delivery of a customer's order.Reviews and clears all order SAP exception blocks (quantity, weight,...

  • Insurance - Commercial Lines Customer Service Representative

    3 weeks ago

    Northbrook, United States Dasco Insurance Agency Full time

    Job DescriptionJob DescriptionGreat opportunity to work with a great company! The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this...

  • Customer Service Representative I

    2 weeks ago

    Northbrook, United States Leviton Manufacturing Full time

    About Leviton: At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our...

  • Customer Service Team Lead

    1 month ago

    Northbrook, United States Wintrust Financial Full time

    As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but...

  • Customer Service Team Lead

    2 weeks ago

    Northbrook, Illinois, United States Wintrust Financial Full time

    As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but...

  • Customer Service Team Lead

    4 weeks ago

    Northbrook, United States Wintrust Financial Full time

    As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but...

  • Customer Service Team Lead

    1 month ago

    Northbrook, United States Wintrust Financial Full time

    As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but...

  • Insurance - Commercial Lines Customer Service

    3 weeks ago

    Northbrook, United States Dasco Insurance Agency Full time

    **Great opportunity to work with a great company! **The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this position to make certain we grow...

  • Insurance - Commercial Lines Customer Service

    3 weeks ago

    Northbrook, United States Dasco Insurance Full time

    **Great opportunity to work with a great company! **The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this position to make certain we grow...

  • Patient Services Representative

    2 weeks ago

    Northbrook, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Patient Services Representative

    4 weeks ago

    Northbrook, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Patient Services Representative

    1 month ago

    Northbrook, United States ADVENT Full time

    Job DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...