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Substance Use Recovery Services Program Clerk
4 months ago
Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service._
- Join our team today_
- ** INCREASED PAY as of 12/1/23.**:
- ** 4 day work week Monday-Thursday 10a-9p**:
- ** 12 Paid Holidays each year (in addition to time off accrual).**:
- ** Great Benefits.**:
- ** 5% Salary increase upon 90 days in role.**:
- ** Starting rate of pay based on experience doing a similar role.**:
- ** Career Ladder**
**GULF COAST CENTER - JOB DESCRIPTION**
**Job Title**:Program Clerk
**Location**:Galveston County
**FLSA Status**:Non-Exempt
**Working Status**:Full-time with Benefits
**Required Education**:
- Require a high school diploma or equivalent.
**Required Experience**:
- +1 year Experience in the administrative/clerical field
- Knowledge of business terminology, spelling, punctuation, grammar and basic arithmetic, office practices and procedures.
**Summary**:
Performs general clerical duties. Have working knowledge of MS Word, MS Excel, and MS Outlook. Work involves light typing, answering telephones, filing, preparing and receipting billing slips and payments, sorting mail, and assists in completing follow-ups as needed. Must have reliable transportation.
This position will assist the Recovery /SOS programs in the evening operations of the Program site by providing clerical support to clinicians by performing intermediate level administrative support working within a team environment.
Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.
**The Program Clerk will be responsible for the following essential Job Duties**:
- Answer Phone - Answer incoming calls, take messages or route call to appropriate person.
- Client Services and filing - Greet clients and have them sign the appointment log; schedule client appointments; file client paperwork in appropriate locations in client files.
- Prepare and receipt slips and payments - Collect fees, issue receipts and maintain accurate records of payments received on appropriate forms.
- Follow-ups - Assist in completing follow-ups for client discharges each month to maintain target rate within HHSC guidelines.
- Make reminder calls for next day appointment.
- Copy forms using the original when needed or requested.
- Coordinating transportation of clients to and from Residential treatment and scheduled appointments
- Provide highest level of Customer Service for both internal and external customers.
- Shred confidential paperwork and/or place in appropriate container.
- Sort mail.
- Upload referral paperwork in the appropriate files.
- Attend staff meetings as requested.
- Manages Wait List for Outpatient and SOS
- Correspondence on counselors' behalf.
- Maintains compliance with all documentation as assigned and required by the GCC policies and procedures.
- Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
- Treat all individuals with the utmost courtesy, decency and respect.
- Provide responsive, and efficient services.
- Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
- Provide highest level of Customer Service for both internal and external customers.
- Required to report personnel leave; flex time and emergency leave to assigned supervisor.
- Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
- Consistent adherence to the Center's Dress Code.
- Consistent adherence to Center safety guidelines and expectations.
- May be required to travel within Brazoria and Galveston Counties.
- Out of region travel may be required to attend trainings.
- Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
- Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.
**Non-Essential Job Duties**:
- Exhibit friendly demeanor and enjoy working within a team environment, establishing and maintaining effective working relationships with other employees and the public;
- Prioritize work effectively and handle several tasks at one time within a fast paced, professional office environment;
- Maintain
