Current jobs related to Hotel Guest Service Agent - New York - The Bryant Park Hotel

  • Hotel Guest Services Representative

    7 days ago

    New York, New York, United States Essex Hotel Management Full time

    Guest Services AgentEssex Hotel Management is seeking a dedicated Guest Services Agent to join our team at the Hampton Inn & Suites in Lake Placid, NY. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Greet and register guests, ensuring a...

  • Guest Services Agent

    4 months ago

    New York, United States Essex Hotel Management Full time

    Essex Hotel Management is currently seeking a DRIVEN Guest Services Agent for the **Hampton Inn & Suites** located in **Lake Placid, NY**. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial...

  • Guest Service Agent

    4 months ago

    New York, United States Orchard Street Hotel Management, LLC Full time

    Job DescriptionJob DescriptionNine Orchard HotelGuest Service Agent/ConciergeDEPARTMENT: Front OfficeREPORTS TO: Director of Front OfficeSUMMARYThe Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front...

  • Front Desk Guest Service Agent

    1 week ago

    New York, United States The Bowery Hotel Full time

    The Bowery Hotel is a 135 room boutique luxury hotel located in the Noho/East Village area of Manhattan.We are looking for a motivated, experienced Front Desk / Guest Service Agent who prioritizes exceptional customer service and is looking to grow within our company. Compensation is $26.22 per hour, plus commissions on certain concierge...

  • Front Desk Guest Service Agent

    1 week ago

    New York, United States The Bowery Hotel Full time

    The Bowery Hotel is a 135 room boutique luxury hotel located in the Noho/East Village area of Manhattan.We are looking for a motivated, experienced Front Desk / Guest Service Agent who prioritizes exceptional customer service and is looking to grow within our company. Compensation is $26.22 per hour, plus commissions on certain concierge...

  • Guest Service Agent

    4 months ago

    New York, United States Aliz Hotel Times Square Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Luxury Hotel Guest Service Agent

    2 months ago

    New York, United States Hotel Talent NYC Full time

    Often, the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the exclusive brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with...

  • Guest Service Agent

    3 weeks ago

    New York City, United States Luxury Boutique Hotel (Anonymous) Full time

    Luxury Boutique Hotel (Anonymous) Luxury Boutique Hotel (Anonymous) New York, NY New York, NY Full-time Full-time From $22 an hour From $22 an hour 10 days ago 10 days ago 10 days ago Position Overview:We are currently seeking a Guest Services Agent responsible for delivering exceptional personalized service while upholding our high standards, including but...

  • Front Desk Guest Service Agent

    6 days ago

    new york city, United States The Bowery Hotel Full time

    The Bowery Hotel is a 135 room boutique luxury hotel located in the Noho/East Village area of Manhattan.We are looking for a motivated, experienced Front Desk / Guest Service Agent who prioritizes exceptional customer service and is looking to grow within our company. Compensation is $26.22 per hour, plus commissions on certain concierge...

  • Evening Guest Services Agent

    4 weeks ago

    New Brunswick, New Jersey, United States Hotel Resource Full time

    Position OverviewThe Overnight Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests at Hotel Resource. This position requires a dedicated individual who is committed to delivering exceptional service and creating memorable experiences.Company:Hotel ResourceLocation:United StatesCategory:HospitalityEmployment...

  • Hotel Guest Services Representative

    2 weeks ago

    York, Pennsylvania, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time

    Hotel Front Desk Agent Job DescriptionWe're seeking a professional and welcoming Hotel Front Desk Agent to provide exceptional service to our guests at The Yorktowne Hotel a Tapestry Collection by Hilton. As a key member of our team, you'll be responsible for delivering a seamless and memorable experience for every guest.Key Responsibilities:Guest...

  • Guest Service Agent

    2 months ago

    New Orleans, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services Agent

    3 weeks ago

    New York, New York, United States New Castle Hotels Full time

    Job Summary:New Castle Hotels is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Make a First Impression: Greet guests warmly...

  • Guest Services Agent

    4 months ago

    New York, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Garden City, NY, US Property Name: La Quinta by Wyndham Garden City Req Id: 14322 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Garden City location in Garden City , New York . **Job Summary** The Guest Service Agent is responsible for providing attentive,...

  • Guest Services Representative

    1 week ago

    New York County, New York, United States M Social Hotel Full time

    Job Title: Guest Services AgentJoin M Social Hotel as a Guest Services Agent and be part of a dynamic team that delivers exceptional guest experiences.Job SummaryWe are seeking a highly motivated and customer-focused individual to provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. As a...

  • Guest Service Agent- TOWNEPLACE SUITES BY

    1 week ago

    New York, United States M&R Hotel Management Full time

    Guest Service AgentSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in...

  • Substitute Guest Services Agent

    4 weeks ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Guest, Agent, Substitute, Hotel, Operations

  • Guest Service Agent

    2 weeks ago

    New York, New York, United States Resorts World New York Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Resorts World New York. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest...

  • Front Desk Guest Service Representative

    3 days ago

    New York, New York, United States The Bowery Hotel Full time

    About The Bowery HotelWe are a 135-room boutique luxury hotel located in the heart of Manhattan's Noho/East Village area.Our team is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.Job SummaryWe are seeking a highly motivated and experienced Front Desk Guest Service Agent to join our team.The...

  • Hotel Guest Service Representative

    2 days ago

    New Orleans, United States Q&C Hotel Bar New Orleans Autograph Collection Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

Hotel Guest Service Agent

3 months ago

New York, United States The Bryant Park Hotel Full time

The Bryant Park Hotel is currently the **#1 ranked hotel in New York City on Tripadvisor, **and was just awarded with Tripadvisor's "Best of the Best Hotels Award" in recognition of being the **#4 hotel in the whole United States** We are seeking a highly service-oriented and organized Guest Service Agent to join our award-winning team. As a Guest Service Agent, you will be responsible for delivering first class guest experiences at our front desk and lobby area. This position requires strong hospitality skills, the ability to multitask, and exceptional communication skills.

**JOB TITLE: Guest Service Agent**

**DEPARTMENT: Front Office**

**REPORTS TO: Front Office Management**

**QUALIFICATION REQUIREMENTS**:

- Written, spoken and reading proficiency in the English language.
- Passionate about hospitality and service
- At least two years of Luxury Hotel front desk experience
- Experience with Opera Property Management System greatly preferred

**JOB FUNCTIONS**:
1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures..

3. The ability to quote and be familiar with room and rate availability for current and future dates.

4. The ability to accept reservations, changes and cancellations in the absence of reservations staff.

5. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.

6. The ability to work with bell/door staff to coordinate the efficient handling of guest luggage and follow up on guest requests.

7. The ability to proactively handle guest problems or complaints and communicate all pertinent details of such.

8. The ability to utilize the computer system in running daily reports and in blocking special requests.

9. The ability to keep all support departments informed of necessary information or requests.

10. The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.

11. The ability to maintain a balanced bank assigned to you from the hotel.

12. The ability to reconcile all transactions at the close of the shift and to cash out.

13. The ability to recite hours of operation of all hotel facilities and services.

14. Be able share information on the local area and attractions with guests

15. The flexibility to works shifts as a bellman/doorman as needed.

16. The ability to handle hotel emergency procedures and situations with maturity and professionalism.

17. Willingness to be trained as FDNY certified Fire Safety Director, pass written and on site exams, and serve as Fire Safety Director as needed

18. The ability to perform tasks and projects as delegated by Management

Pay: Up to $24.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Work setting:

- In-person

Work Location: In person