Guest Services Agent

5 months ago

New York, United States Essex Hotel Management Full time

Essex Hotel Management is currently seeking a DRIVEN Guest Services Agent for the **Hampton Inn & Suites** located in **Lake Placid, NY**. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

* Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

* Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

* Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

* Receive, input, retrieve and relay messages to guests

* Enjoy working as part of a team

* Detail-oriented

* Strong computer skills

* Ability to work a flexible schedule including weekends and holidays

* Great communication skills

**Preferred candidates will have previous hotel experience.**

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in a high level of satisfaction - for our team members, partners, owners and guests alike. This is a result of our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

* **D**edicated to finding solutions that work

* **R**esponsive to our partners, our team members, and our guests

* **I**ntegrity defines everything we do by taking ownership of our actions and holding ourselves accountable

* **V**alue-Oriented - we value diversity, relationships, and performance

* **E**ngaged - we care about the work we do and the people we work with

* **N**imble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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