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Front Desk Guest Service Agent

2 months ago

New York, United States The Bowery Hotel Full time

The Bowery Hotel is a 135 room boutique luxury hotel located in the Noho/East Village area of Manhattan.


We are looking for a motivated, experienced Front Desk / Guest Service Agent who prioritizes exceptional customer service and is looking to grow within our company. 


Compensation is $26.22 per hour, plus commissions on certain concierge bookings. 


Benefits/Perks of Working with Us:

The Bowery Hotel offers a fun, exciting and challenging opportunity for the right candidate to work in and grow within the hospitality industry and further their career. We always try to promote from within. We also have sister properties that offer potential advancement as well. 

Employees are offered competitive compensation, career growth opportunities, holiday, sick and vacation pay; health, dental and vision insurance; a 401k plan and discounts at our restaurant Gemma.


Requirements and Job Description:

Previous Front Desk Agent or Guest Service Agent experience at a hotel is highly preferred.

If the candidate does not have hotel experience; customer service, personal assisting, travel industry, administration or production experience is a must.

Ability to work in a high volume environment with a calm and cool demeanor is essential. This is a position where details matter and communication is key.


This position will include but is not limited to the following:

· Checking guests in and out of the hotel.

· Written communication with guests and potential guests via email.

· Setting up billing for guests.

· Concierge services for our guests.

· Taking reservations.

· Answering all calls in a prompt, professional and efficient manner.

· Attention to detail when entering reservations, noting requests, managing VIP's is crucial.

· Processing in-room dining phone orders from in-house guests.

· Thorough communication with other departments.

· Clear communication with managers as well as upper management.

· Detailed procedures to be followed daily.

· Other duties as assigned.

· Existing OPERA property management system experience is a very strong plus.

· High School Diploma or equivalent required.

· Experience in a hotel or a related field preferred.

· College course work in Hotel/Hospitality field helpful.


{We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.}