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Hotel Guest Services Representative
1 month ago
We're seeking a professional and welcoming Hotel Front Desk Agent to provide exceptional service to our guests at The Yorktowne Hotel a Tapestry Collection by Hilton. As a key member of our team, you'll be responsible for delivering a seamless and memorable experience for every guest.
Key Responsibilities:- Guest Check-In/Check-Out: Greet and welcome guests, manage their information, distribute keys and room assignments, and record credit card details.
- Room Bookings and Inquiries: Manage room bookings in-person, online, and through incoming calls, and answer questions about available rooms, amenities, room rates, special requests, and rewards programs.
- Bookkeeping and Record-Keeping: Maintain accurate records of all hotel guest account information.
- Collaboration with Housekeeping: Work with the housekeeping staff to ensure rooms are ready for new guests.
- Customer Service: Mitigate customer complaints as needed.
- Education: High school diploma, GED, or equivalent.
- Experience: 1+ year of hotel industry experience or related job preferred.
- Skills: Excellent time management, organizational, customer service, and interpersonal skills.
- Technical Skills: Experience with Microsoft Office and reservation management systems.
Why Work with Us: At The Yorktowne Hotel a Tapestry Collection by Hilton, we're committed to providing exceptional service and creating memorable experiences for our guests. If you're a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.