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Hotel Guest Services Representative

1 month ago


York, Pennsylvania, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time
Hotel Front Desk Agent Job Description

We're seeking a professional and welcoming Hotel Front Desk Agent to provide exceptional service to our guests at The Yorktowne Hotel a Tapestry Collection by Hilton. As a key member of our team, you'll be responsible for delivering a seamless and memorable experience for every guest.

Key Responsibilities:
  • Guest Check-In/Check-Out: Greet and welcome guests, manage their information, distribute keys and room assignments, and record credit card details.
  • Room Bookings and Inquiries: Manage room bookings in-person, online, and through incoming calls, and answer questions about available rooms, amenities, room rates, special requests, and rewards programs.
  • Bookkeeping and Record-Keeping: Maintain accurate records of all hotel guest account information.
  • Collaboration with Housekeeping: Work with the housekeeping staff to ensure rooms are ready for new guests.
  • Customer Service: Mitigate customer complaints as needed.
Requirements:
  • Education: High school diploma, GED, or equivalent.
  • Experience: 1+ year of hotel industry experience or related job preferred.
  • Skills: Excellent time management, organizational, customer service, and interpersonal skills.
  • Technical Skills: Experience with Microsoft Office and reservation management systems.

Why Work with Us: At The Yorktowne Hotel a Tapestry Collection by Hilton, we're committed to providing exceptional service and creating memorable experiences for our guests. If you're a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.