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Mobile Specialist

4 months ago

Austin, United States Firestone Direct Full time

Customer and Vehicle Service (85%)
- Follow all Mobile Tire Safety procedures and adhere to safety Policies.
- Follows all applicable Mobile Tire Standard Operating Procedures (SOPs) and Policies.
- Interact and communicate with customers in a respectful and appropriate manner.
- Responsible for selling tires and services, booking & managing appointments.
- Safely Drive company provided vehicles and accountable for protecting all tools and equipment on the mobile unit.
- Road tests customer vehicles where necessary and appropriate to ensure proper vehicle function.
- Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to records findings into Mobile Field Management system.
- Adequately record and explain mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis.
- Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles.
- Keeps store management aware of service area mechanical repair problems as they occur.
- Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, changing oil & filters, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs.
- Drives company vehicles to drop off and pick-up automotive parts.
- Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair.
- Maintains A.S.E. certification(s).

Miscellaneous Functions (15%)
- Operate the mobile unit using the Bridgestone Mobile Tire IT platform and streamline system and process improvements.
- Maintains Mobile Unit standards of cleanliness, orderliness and appearance of space and equipment in the Mobile Units & on location.
- Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, brake lathes, etc. Notify manager of any need for qualified repair vendor to perform the maintenance.
- Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
- Attends meetings as required by management.
- Other duties as assigned by Mobile Tire Market Manager, or Director of Operations

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Employee discount
- Health insurance

Experience level:

- 10 years
- 11+ years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- Under 1 year

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime

Work Location: On the road