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District Operations Manager

4 months ago

Chico, United States Primo Water Corporation Full time

Overview:
At Primo Water Corp., we believe in creating healthier lives, healthier communities, and a healthier planet-that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital-we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally. We call it the **Primo Life Advantage **We offer Medical, Prescription Drug, Dental, Vision, Life Insurance, Income Protection, Vacation, Holidays, and Sick Time.

We also provide support to help you continue to prepare for retirement with our 401(k) Savings Plan, employer contributions to Health Savings Accounts & the opportunity to purchase Primo Water stock at a discounted price through our Employee Stock Purchase Program.

Salary - $92,400

**Responsibilities**:
The District Operations Manager, Filtration position is responsible for leading, evaluating, training, and on-boarding service technicians who refurbish, service and repair equipment such as water coolers, filtration units, water vending units and other small dispensing equipment. This leader will foster a "safety first" culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.
- Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Service Technicians.
- Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles.
- Own execution and adherence to PWNA's standards for all branch/location
- processes related to customer service, order delivery, and inventory through cross-functional collaboration.
- Execute against service standards
- Support the personal and professional development of direct reports through performance objectives and daily coaching. Regularly participates in route rides and delivers on the job training, as well as, observations to stay abreast of market conditions and properly evaluate customer needs.
- Promote a positive employee experience through on-boarding, orientation, and employee engagement activities
- Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions.
- Responsible for maintaining staffing levels through talent acquisition, development, and retention.
- Analyze and monitor area activities and results; develop and implement alternative plans as needed.
- Measure and monitor area profitability levels; take corrective action as required. Evaluate market for opportunities to grow revenue.
- Implement financially sounds decisions to deliver financial plan for area of responsibility.
- Possess thorough knowledge of process and operation of designated equipment.
- Serve as key part of the change network by actively leading direct reports through transformational business initiatives.
- Ensures AM and PM business routines & processes are conducted in a safe, efficient and effective manner.
- Coach, develop and manage performance through transparent field leadership This is a field role
- work in the field with Technicians to develop skills
- Serve as a brand ambassador by nurturing quality relationships with employees and customers, being knowledgeable about our products and services and providing exceptional customer experiences.

Qualifications:

- Bachelor's Degree and / or relevant work experience.
- Previous experience in managerial role or leading / motivating a team centered environment.
- Ability to lead, organize and build effective and diverse teams.
- Ability to listen and respond to information effectively and influence decision makers.
- Sales techniques/negotiation and customer relationship/service skills.
- Ability to be innovative and creative.
- Strong decision-making ability and judgement
- Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 75 pounds.
- Ability to travel to meet business needs
- Demonstrated electrical and mechanical skills and ability to use proper tools as provided.
- Exceptional customer serv