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Customer Service Order Specialist
3 months ago
**Customer Service Order Specialist Responsibilities include**:
- Respond promptly to customer inquiries.
- Keep accurate record of customer correspondence.
- File delivered customer shipments: Sales Order, Order Confirmation, Warehouse Copy, Packing List, BOL, Customer
- Purchase Order and POD.
- Enter and update customer account information in SAP.
- Process customer orders, returns, and credits in SAP.
- Aid in resolving customer complaints.
- Collaborate with Sales, Planning and affiliates to ensure on time delivery of customer orders
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and volume.
**QUALIFICATIONS**:
- 3+ years of experience in order to cash, credits & debits and familiar with incoterms
- High School Diploma or GED
- SAP experience REQUIRED
- Import/Export document knowledge
- Microsoft Office
**LOCATION: Greater Houston | ONSITE
