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Customer Service Representative

3 months ago

Chino, United States Fran Diggs Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with placing work orders, and resolving any issues or concerns
- Perform data entry tasks to update customer records and maintain accurate information
- Conduct outbound calls to follow up with customers or provide additional information as needed
- Utilize phone etiquette skills to ensure positive customer interactions

**Requirements**:

- Excellent verbal and written communication skills
- Strong customer service orientation with the ability to handle challenging situations professionally
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in data entry and navigating computer systems
- Previous experience in a customer service role is preferred but not required

At our company, we value our employees and offer a supportive work environment. We provide ongoing training and development opportunities to help you succeed in your role. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that all positions at our company are paid positions, including internships.

Pay: $19.00 - $22.00 per hour

Expected hours: 33 per week

**Benefits**:

- 401(k)
- Health insurance
- On-the-job training
- Paid time off

Experience level:

- 2 years

Shift:

- No nights

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Chino, CA 91710: Relocate before starting work (required)

Work Location: In person