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Customer Service Representative

2 months ago

Chino, United States System One Holdings, LLC Full time
Customer Service Representative
Chino, CA
$23/Hour
1st Shift

Description:

  • Place customer orders and arrange for delivery via customers' preferences.
  • Enter all customer pricing into SAP for invoicing accuracy.
  • Update pricing when project pricing is sent by regional manager.
  • Consolidate orders so that customers receive the best freight charges.
  • Respond to the needs of the customer by phone or email quickly and accurately.
  • Assist other customer service reps when needed.
  • Communicate order status to customers quickly and accurately.
  • Process RMAs, credits, and rebills within required timeframes.
  • Attend regional meetings to increase relationships with sales personnel.
Qualifications:
  • Customer Service background
  • Excellent computer skills- knowledge of SAP a plus
  • Min. 5 years in customer-assisted roles
  • Ability to act independently and make decisions
  • Ability to effectively interact with customers and other departments
  • Excellent organizational skills


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