CRM Manager

4 weeks ago


Philadelphia, United States Spotless Brands LLC Full time

**Essential Functions (Other Duties as Assigned)**
- Develop and execute CRM strategies to improve customer engagement, retention, and satisfaction.
- Implement and manage CRM software systems to streamline processes and enhance customer data management.
- Analyze customer data and insights to identify trends, behaviors, and preferences, using this information to drive targeted marketing campaigns and personalized communications.
- Collaborate cross-functionally with marketing and other teams to ensure alignment of CRM strategies with overall business objectives.
- Create and oversee the implementation of customer segmentation strategies for tailored marketing and communication efforts.
- Monitor and report on key CRM metrics, analyzing the effectiveness of strategies and making data-driven recommendations for improvements.
- Complete special reports and projects as assigned.
- Strategic thinking and problem-solving abilities to drive innovative CRM initiatives.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

**Education and Experience**

**Required**:

- Bachelor’s degree in Marketing, Business Administration, or related field
- Proven experience (3-5 years) in a CRM Manager or similar role, demonstrating success in developing and implementing CRM strategies.

**Preferred**:

- MBA

Knowledge, Skills, and Abilities
- Strong technical knowledge of data integration tools, database design, BI tools, SQL programming, and relational databases required.
- In-depth knowledge of CRM software and tools (e.g., Dynamics, Salesforce, MailChimp, etc.) and proficiency in data analysis.
- Understanding of privacy regulations (e.g., GDPR, CCPA) and best practices in handling customer data

**Physical Requirements**:

- Must be able to remain in a stationary position at least 10% of the time.
- Travel requirements less than 10%

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


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