Customer Service Representative

3 weeks ago

Glendale Heights, United States KKSP PRECISION MACHINING Full time

**SUMMARY**:
Services customer accounts over the telephone by performing the following duties:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Funnels quote requests to Quotations team
- Manages customer orders and forecasts (placement, releases, shipping, invoicing)
- Builds and maintains customers relationships
- Prepares reports of business transactions
- Works cross functionally across the organization being the voice of customer internally and the voice of KKSP externally (Sales, Manufacturing, Finance, etc.)
- Investigates and resolves customer problems with deliveries

**EDUCATION AND EXPERIENCE**:
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six

months to one year related experience and/or training; or equivalent combination of

education and experience.

Bilingual - English/Spanish required

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Experience with an ERP systems. Knowledge of IQMS a plus

**KNOWLEDGE AND SKILL REQUIREMENT**:
**Problem Solving
- **Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

**Customer Focused
- **Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.

**Interpersonal Skills
- **Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

**Oral Communication
- **Speaks clearly and persuasively in positive or negative situations; Listens and get clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

**Written Communication
- **Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

**Teamwork
- **Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

**Professionalism
- **Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

**Adaptability
- **Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

**WORK AUTHORIZATION/SECURITY CLEARANCE**:
Must be able to work in the United States without sponsorship, and ability to obtain ITAR or US government security clearance if required.

**WORKING CONDITIONS**:
While performing the duties of this Job, the employee is regularly required to talk or hear.

The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or

feel and reach with hands and arms. Specific vision abilities required by this job include

close vision and ability to adjust focus.

Pay: $63,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Glendale Heights, IL 60139 (required)

Ability to Relocate:

- Glendale Heights, IL 60139: Relocate before starting work (required)

Work Location: In person

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