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Customer Service Representative
2 weeks ago
We are looking for a Customer Service Representative for a company focused on manufacturing high-quality screw machine parts, this role services customer accounts over the phone by performing the following tasks:
- Funnels quote requests to Quotations team
- Manages customer orders and forecasts (placement, releases, shipping, invoicing)
- Builds and maintains customers relationships
- Prepares reports of business transactions
- Works cross functionally across the organization being the voice of customer internally and the voice of KKSP externally (Sales, Manufacturing, Finance, etc.)
- Investigates and resolves customer problems with deliveries
Requirements**:
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
- Bilingual - English/Spanish
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with an ERP systems. Knowledge of IQMS a plus
Work setting:
- In-person
Ability to commute/relocate:
- Glendale Heights, IL 60139: Reliably commute or planning to relocate before starting work (preferred)
Work Location: In person
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