Customer Service Representative

3 days ago

Glendale, United States Colibri Group Full time

Position Overview

The Customer Service Representative position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service. Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students and customers, and are responsible for being the face of the school and creating a positive environment. This is an onsite position that requires schedule flexibility with some evenings or weekend hours required.

What You'll Do

    • Welcoming all guests, checking students in, and assisting students with scheduling.
    • Answer all in person student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.
    • Answer virtual student inquiries via chat support or phone support in a timely manner.
    • Responsible for accurate data entry of student information, and accurate maintenance of student and class records using a Customer Relationship Management system.
    • Assist the Site Manager by confirming class schedules with instructors and attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.
    • Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
    • Assist students with licensing applications.
    • Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
    • Provide friendly service, support, and encouragement to students.
    • Work offsite at special events such as expos and fairs.
    • Complete other duties and special projects as assigned.
What You'll Need to Succeed
    • High school diploma or GED required; some college preferred.
    • Minimum 1-2 years of experience with customer facing roles required.
    • Must be proficient in Microsoft Office.
    • Basic experience with using CRM software preferred.
    • Excellent customer service skills, including a pleasant demeanor and tactfulness.
    • Ability to multi-task and practice critical thinking in a fast-paced environment.
    • Physical Requirements: The ability to lift boxes up to 40 pounds, sitting or standing for extended periods of time, the ability to set up, break down, and move tables and chairs for events.

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