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Customer Service Representative

3 months ago

Glendale Heights, United States UNIVERSAL BEAUTY PRODUCTS Full time

Universal Beauty Products, Inc. has been dedicated to making the world's finest, high-quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is an on-site position.
- In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves._

This position will oversee and ensure timely, accurate completion of customer service and order processing duties

**Responsibilities**:

- Oversee key daily Customer Service tasks
- Order Entry
- Invoicing
- Timely Order Delivery
- Familiar with Amazon Central
- Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
- Escalation resource for customer complaint and order issue investigations and resolutions
- Ensure consistent and timely availability of requested daily activity/sales reports
- Monitor and review team performance metrics to ensure consistent task execution
- Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
- Remains knowledgeable and up-to-date on product changes and developments
- Continually builds good customer relations
- Other duties may be assigned from time to time by the manager

**Requirements**:

- Solid work ethic, ability to multi-task
- Amazon Central Experience a plus
- Approachable and pleasant
- 2+ years' of customer service
- Results-oriented professional who respects and values team members
- Proficiency with SAP, and EDI processes and portal tools a plus
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday

Work Location: In person