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Call Center Specialist

4 months ago

Tempe, United States Behavioral Health Connections Full time

**Responsibilities**:
**Call Center Specialist PRN (Phoenix area) Opportunity**

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Behavioral Health Connections (BHC) in Phoenix** **is seeking a dynamic and talented **Call Center Specialist (PRN) **to join the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services.

**Job Duties/Responsibilities**:

- Triage calls and facilities referrals to appropriate outpatient services
- Dispatches Mobile Assessor and collaborates for next steps in patient care
- Coordinates and processes patient assessments and documentation
- Coordinates and facilitates the transfer of patients with behavioral health needs

**Benefit Highlights**:

- Challenging and rewarding work environment
- Career development opportunities within UHS and its 300+ subsidiaries
- Competitive Compensation
- Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan

**About Universal Health Services**

Qualifications:
**Requirements**:

- Education required**: High School diploma/GED. Preferred: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services.
- Licensure and certification required**:N/A
- Experience required**:Two (2) years of related experience working in a call center, providing customer service and performing data entry required. Able to multitask. Preferred: knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management

**EEO Statement**

We believe that diversity and inclusion among our teammates is critical to our success.

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