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Service Coordinator

4 months ago

Aurora, United States Grundfos Holding AS Full time

Service Coordinator**Application deadline**:asap**Workplace**:Onsite Position**Job Location (Short)**:Aurora, Illinois, United States | Downers Grove, Illinois, United States**Contract Type**:Full-Time**Employment Type**:RegularWould you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

**What is the job about?**

**Your main responsibilities**:

- Creation of work orders for service technicians and service partners, processing in SAP CS.
- Work closely with the Service Manager to track and coordinate jobs with their technicians
- Determine the correct parts with Service Sales and technicians for Service Quotations.
- Responsible for identifying / assessing an incoming request from a customer to set forth the correct Service support actions
- Work cross-functionally on service requests regarding technical support
- Reports matters related to Safety, Health and Environment.
- Works in accordance with and ensures required HSE behavior (ISO 14001 and VCA.)

**Your background**

We imagine that you have:

- The ability to follow protocols and process flows to ensure high quality service responses.
- Excellent command of the English language both in speech and writing.
- Experience with pump technology and installation technology
- Experience and Microsoft Office and SAP (SAP CS Customer Service highly preferred).
- Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.

**What’s in it for you?**

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by **six core values**.**

In addition, your day-to-day benefits include:

- If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
- On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
- Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
- Annual bonuses, parental support, internal well-being consultants and programs.
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

**Do you want to learn more?**

If this job sounds interesting, please send your resume and cover letter by clicking “**Apply**”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.
- Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an _applicant_ and _pay transparency_. Accommodations are available for applicants with disabilities._

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contr