Customer Service CSI Coordinator

3 months ago

Aurora, United States Napleton Automotive Group Full time

The Ed Napleton Automotive Group is looking for our next **Customer Service/CSI Coordinator.** This is an exciting opportunity in a growing, fast-paced industry.

Located at**Valley Hyundai**, the **Customer Service/CSI Coordinator** isresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

**What We Offer:**

* Competitive compensation plans

* Family Owned and Operated 90+ years in business

* Medical, Dental, and Vision Insurance

* 401K and additional benefits

* Accrued Vacation Time

* Paid Training

* Discounts on products, services, and vehicles

* Growth opportunity and career path to Service Advisor, Service Manager, Regional Fixed Operations

**Job Responsibilities:**

* Download and create reports from manufacturer surveys

* Reviews Survey feedback with Manager

* Follow up with guest on uncomplete surveys to build survey response

* Follow up with guest in partnership with Service Manager to address and resolve any concerns

**Job Requirements:**

* High school diploma or equivalent

* 2+ years of Automotive Dealership experience

* CDK experience preferred

* Excellent oral communication skills.

* Ability to communicate customers' interests needs and requests to management and sales personnel.

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws*

**Apply for Customer Service CSI Coordinator**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 3/4/2022

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