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Coordinator, Service Contracts

3 months ago

Brea, United States Cytiva Full time

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The **Coordinator, Service Contracts** for Radiometer is responsible for supporting the Field Service Organization and Radiometer Medical Customers with all their administrative service needs. The Field Service organization ensures that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner.

This position is part of the Service organization located in our **Brea, CA** office and will be **hybrid**. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the Service Contracts team and report to the Manager, Service Contracts responsible for supporting the Field Service Organization, as well as support all Radiometer America product portfolio with their admin needs. If you thrive in an amazing, multifunctional, fast paced, supporting role and want to work to build a world-class service coordination organization—read on.

**In this role, you will have the opportunity to**:

- Create annual service agreements for all of our company products, assure timely invoices, verify prices to purchase orders, match purchase orders and invoices, and enter into CRM and Axapta systems. Achieve and maintain a positive rapport with customers by updating them of their upcoming contractual agreements, helping them to renew the contract, and accurately invoicing them accordingly.
- Assist in monthly processing of invoices to assure monthly revenue targets are met as well as assist in the process of credits and re-bills and the timely transfer of billable calls to invoice customers as needed. Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.

**The essential requirements of the job include**:

- High school diploma or equivalent
- 2+ years’ customer service, call center or coordinator environment experience

**It would be a plus if you also possess previous experience in**:

- Associate’s Degree
- Proficient MS Office skills (Word, Excel, Outlook), internet skills, key board entry, database and CRM experience

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. There is a possibility this position is eligible for a hybrid work arrangement in which you can work some days of the week at the Company location identified above and other days remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

The hourly range for this role is $24 - $27. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Brea, CA 92821