Service Champions Dispatcher
7 hours ago
Service Champions is seeking a skilled Dispatcher to play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities- Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
- Communication Point: Act as the main point of contact for field teams, customers, and management.
- Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
- Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
- Emergency Response: Coordinate emergency response efforts when necessary.
- Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
- Collaboration: Work closely with other departments to streamline processes and improve service delivery.
- Experience: 2+ years of dispatching experience. Call center experience is highly preferred.
- Industry Knowledge: HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-solving Abilities: Strong problem-solving abilities and a customer-centric mindset.
- Work Environment: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Technical Skills: Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
- Compensation: Hourly Pay + Bonus Potential
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Generous vacation, holidays, and sick leave.
- Training and Development: Ongoing opportunities for professional growth and advancement.
- Company Culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
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