Service Champions Dispatcher

7 hours ago


Brea, California, United States Service Champions Full time
Job Overview

Service Champions is seeking a skilled Dispatcher to play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Key Responsibilities
  • Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
  • Communication Point: Act as the main point of contact for field teams, customers, and management.
  • Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
  • Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
  • Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
  • Emergency Response: Coordinate emergency response efforts when necessary.
  • Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
  • Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications
  • Experience: 2+ years of dispatching experience. Call center experience is highly preferred.
  • Industry Knowledge: HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-solving Abilities: Strong problem-solving abilities and a customer-centric mindset.
  • Work Environment: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Technical Skills: Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Benefits
  • Compensation: Hourly Pay + Bonus Potential
  • Health Insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off: Generous vacation, holidays, and sick leave.
  • Training and Development: Ongoing opportunities for professional growth and advancement.
  • Company Culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.


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