Associate Director of Student Accounts

3 weeks ago

Chicago, United States St. Xavier University Full time

**Summary**:
The Associate Director of Student Accounts is responsible for the oversight of student account activities, including billing, refunding and cashiering, while ensuring compliance with applicable policies, procedures, and regulations. Maintains calendar and website content. Assists with reporting requirements to external agencies. Supports the Director in the overall operational functions of the Student Accounts office.

**Essential Duties & Responsibilities**:

- Supervise Student Accounts staff
- Assist in the development and communication to students
- Analysis of past due accounts and payment plan accounts
- Management of Perkins loan repayment with UAS and Perkins assignments
- Calculate refunds owed to students in accordance with the U.S. Department of Education's regulations and the

University; submits voucher for refunds for timely payment.
- Student and parent assistance with difficult accounts that require special circumstances
- Prepare Monthly AR aging report.
- Maintain accurate and thorough file documentation; maintain accuracy of database and account restriction

codes
- Represent the Student Accounts office by serving on work groups and committees
- Present Student Accounts policies at annual student orientations
- Serve as the content manager for the office website and academic catalogs.
- Process student tuition deposits
- Model, support and facilitate quality customer service.
- Assist in yearly 1098T reporting
- Back up billing, posting financial aid, running daily reports
- Assist with the annual audit
- Stay up to date with US Dept of Education regulations and collections laws
- Other duties as assigned

8:30 am - 4:30 pm Monday - Friday, Some weekends and evenings will be required

**Qualifications**:

- Bachelor's degree required, in a field related to Accounting or Business Administration preferred.
- 2-3 years of relevant experience in higher education or billing/collections
- Good computer skills and an advanced knowledge of Microsoft Office products, especially MS Excel is

preferred. Experience with Ellucian Colleague is a plus
- Must be a detail-oriented individual, with a high level of personal integrity and professionalism.
- Excellent communication skills as the position requires to interact effectively with faculty, staff, students and

parents.
- The ability to handle confidential matters. Confidentiality is a requirement.

**Additional Expectations**:
Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.

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